These Terms and Conditions govern your use of the Click Me Home website and any cleaning service you book with us. Please read them together with our Cancellations & Refunds, Service Guarantee and Privacy Policy pages.
Acceptance of Terms
By using this website or booking a cleaning with Click Me Home, you agree to these Terms and Conditions.
Bookings & Confirmation
A booking request is confirmed when we send a text or email confirmation with your date, arrival window and price. Arrival windows are two hours; we text when the cleaner is on the way. Homes materially larger or more soiled than described may be re-quoted before work begins; you may decline at no charge.
Pricing & Payment
Prices are flat rates based on bedrooms, bathrooms and cleaning type, shown before booking and including sales tax where applicable. Payment is collected after the clean by the card on file or another method we agree to. Recurring plans are billed per visit; there is no contract.
Promotional Offers
The 60% first-booking offer and referral credits are subject to the terms on our pricing page. Offers cannot be combined and may be changed or withdrawn at any time.
Access & Preparation
Please provide access at the scheduled time, secure pets, and put away valuables and loose cash. Excessive clutter may limit what we can clean in the allotted time. Lockouts and same-day cancellations are charged under our cancellation policy.
Scope of Work
Services are performed according to the published checklist for the service booked. We do not clean biohazards, mold, pest infestations, exterior windows above the first floor, or move furniture over 35 lb, and we may decline unsafe conditions.
Damage & Insurance
Click Me Home carries general liability insurance and a fidelity bond. Report damage within 24 hours of the visit; we will repair, replace or compensate at our discretion. We are not responsible for pre-existing damage, improperly secured items, or surfaces that cannot withstand normal cleaning products.
Service Guarantee
Our re-clean guarantee is described on the Service Guarantee page and forms part of these terms.
Conduct
We ask that cleaners are treated with courtesy and provided a safe working environment. We may end a visit and charge for time worked if a cleaner is subjected to harassment or unsafe conditions.
Limitation of Liability
To the extent permitted by law, Click Me Home’s total liability for any booking is limited to the amount paid for it, except for damage claims handled under our insurance. Nothing in these terms limits liability that cannot be limited by law.
Governing Law
These terms are governed by the laws of the State of California, and any disputes will be handled in the courts located in San Bernardino County, California.
Contact Us
If you have questions about this page, please contact Click Me Home:
- Phone: (909) 986-1574
- Email: info@clickme-home.com
- Address: 764 E Princeton St, Ontario, CA 91764, USA