We understand plans change. This page explains how cancellations, rescheduling, lockouts and refunds work at Click Me Home.
Cancelling or Rescheduling
Cancel or reschedule free of charge with at least 24 hours’ notice, by replying to your confirmation text, by email or by phone. Cancellations with less than 24 hours’ notice are charged 50% of the visit price.
Lockouts
If the cleaner cannot access the home at the scheduled time and cannot reach you within 20 minutes, the visit is treated as a same-day cancellation and charged at 50%.
Recurring Plans
Skip any visit free with 24 hours’ notice. Pause or cancel a plan at any time; there is no contract or cancellation fee. Two consecutive skips move the plan to the next frequency tier for pricing.
Cancellation by Us
If we must cancel (cleaner illness, severe weather), we will offer the next available slot and, if you booked with the first-visit offer, keep the discount for the rescheduled visit. No charge applies.
Refunds
Refunds under the Service Guarantee are issued to the original payment method within 5–10 business days. Add-on charges for items we could not complete are removed from the invoice.
Promotional Bookings
A cancelled first-visit booking does not use up the 60% offer; it remains available for your actual first clean, subject to the offer terms.
Contact Us
If you have questions about this page, please contact Click Me Home:
- Phone: (909) 986-1574
- Email: info@clickme-home.com
- Address: 764 E Princeton St, Ontario, CA 91764, USA