Home / FAQ
FAQQuestions before you book
If yours is not here, text or call and a real person will answer.
How does the 60% off first booking work?
New customers get 60% off the price of their first cleaning — any service, any home size, add-ons included. It is applied automatically when you book; no code needed. One offer per address, maximum $200 discount. Full terms on the pricing page.
How is the price set?
By bedrooms, bathrooms and cleaning type, as a flat rate shown before you book. Not by the hour. The calculator on the home page gives the exact price; we confirm it by text before arrival. Unusually large or heavily soiled homes may be re-quoted before we start, never after.
Do I need to be home?
No. Leave a key, lockbox code or smart-lock code in the booking notes. Cleaners are background-checked employees, every visit is logged, and you get a photo checklist when they finish.
Who are the cleaners?
W-2 employees of Click Me Home, not gig contractors. Each passes a national background check, an interview and a supervised training clean. On recurring plans you get the same cleaner each visit.
Do you bring supplies and equipment?
Yes: vacuum, mop, cloths and products for every surface. Fragrance-free and plant-based options are free; tick the box when booking. If you prefer your own products, leave them out and say so in the notes.
How long does a clean take?
Roughly 2 hours for an apartment, 3 for a 2–3 bedroom house, 4 for larger homes (with two cleaners). Deep and move-out cleans take about 50–80% longer.
What is not included?
Biohazards, mold, pest infestations, exterior windows above the first floor, heavy furniture moving, and post-construction debris. Inside oven and fridge, laundry and interior windows are add-ons. See What’s Included.
Can I cancel or reschedule?
Free with 24 hours’ notice, online or by text. Later cancellations or lockouts are charged 50% of the visit. See Cancellations & Refunds.
What if something is missed?
Tell us within 24 hours and we re-clean the missed items free. Still unhappy? We refund the visit. See the Service Guarantee.
Are you insured?
Yes: $2M general liability and a fidelity bond covering every cleaner. Damage is rare; report it within 24 hours and we handle it.
Do you clean offices?
Yes, small offices, studios and clinics up to about 5,000 sq ft, after hours, on weekly or nightly plans with one monthly invoice.
Do you have a referral program?
Yes. After your first clean, share your link; friends get $25 off and you get $25 credit when their first clean is complete. Referral credit cannot be combined with the 60% offer.
New customers
Still wondering?
Call, text or book — the first clean is 60% off either way.