This page describes the service guarantee that applies to every cleaning booked with Click Me Home. It forms part of our Terms and Conditions.
The Re-Clean Guarantee
If any item on the checklist for your booked service was missed or not cleaned to a reasonable standard, tell us within 24 hours of the visit and we will return, usually within 48 hours, to re-clean the affected areas at no charge.
If You Are Still Not Happy
If the re-clean does not resolve the problem, we will refund the price of that visit to your original payment method.
How to Make a Claim
Reply to your confirmation text or email with the room and the item, ideally with a photo, within 24 hours of the visit. We schedule the re-clean at a time that suits you.
What the Guarantee Covers
The guarantee covers items on the published checklist for the service booked. It does not cover items we told you could not be cleaned, pre-existing stains or damage, areas that were inaccessible or cluttered at the time of the visit, or add-ons not booked.
Damage
Damage is handled separately under our insurance. Report it within 24 hours with photos; we repair, replace or compensate at our discretion.
Contact Us
If you have questions about this page, please contact Click Me Home:
- Phone: (909) 986-1574
- Email: info@clickme-home.com
- Address: 764 E Princeton St, Ontario, CA 91764, USA